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7 Nov, 2023 | Magento development

Magento Support and Maintenance Services

Magento Support and Maintenance Services
We provide Magento support services and Magento maintenance services so you get the best online shopping experience possible.

WEDOWEBAPPS Is Your Reliable Magento Support Partner

Those who need Magento support often hire a freelancer. Nevertheless, it has little to do with results. No matter how excellent, a freelancer can manage every support case and do it promptly and efficiently. WEDOWEBAPPS offers you a stellar team that has massive experience in global trade. We have been offering Magento support since 2010. Our process has helped us manage all projects on time despite the project duration, time zone, or complexity in many cases. Magento developers and support staff have gathered experience using an unexplored internal knowledge base for freelancer users.

Magento Maintenance Services

24/7 issue resolution Development & Customisation 3rd party service integration eCommerce & Magento consultation Performance optimization Server migration & tuning Redesign & Media materials Enterprise AWS solutions & hosting Magento maintenance Stay secure and minimize downtime with WEDOWEBAPPS Magento Maintenance services. Be in the know about your site`s performance so you can stay ahead of issues and make informed decisions. Uptime monitoring Performance monitoring Conversion rate monitoring 24/7 showstopper prevention Security patch setup Code review & audit Security review & audit Application & server.

Need Magento 2 Support & Maintenance Service?

Magento Development Services sites are complex and strong. Throughout running a website there must certainly be issues that need to be fixed specifically for quick & smooth online website performance too. Support services and support for Adobe Magento - Adobe Web Services you'll require: Add new functions and improve them to respond quickly. Fix a problem immediately while you operate your website. A technical element is necessary to reduce the risk. Integrate your site with third-party applications.

Our Magento website support process

They might include a stylish and attractive layout. This doesn't matter if the site is maintained regularly. It will not cause any problems if you partner with professionals. This includes five steps for achieving a quick journey from the problem through to its resolution. Depending on the project your idea might take place and then be implemented. You describe the problem. If you need troubleshooting emergency support or implementation of something, then you create a ticket on Jira or Trello, which you describe in detail. It estimates its size.

Maintenance and Support Services

To your digital store. We provide complimentary project management because we firmly believe that transparent communication is an integral component of productive collaboration, and we are committed to supporting our claims. Do you offer Magento 1 support and maintenance?  Yes, we support Magento 1 and Magento 2 e-commerce platforms, and also provide migration services, so you can upgrade easily. Working with digital businesses for more than 10 years, we've gone through lots of technical challenges with both Magento 1 and 2, and we know well what Magento 1 stores.

Magento Maintenance Service Important

What does the Magento 2 support and maintenance service entail? Opting for Magento 2 support and maintenance services can streamline your website management, saving you time and money through the expertise of a professional team. The Mageplaza team will diligently monitor your website's well-being and promptly address any issues that may arise. Why is Magento maintenance service important? Proper Magento support and maintenance lead to Faster page loading speed Improved overall website performance Higher security and stability Better organic traffic Greater customer satisfaction, and More business profits in the long run What does Magento 2 support and maintenance service by Mageplaza.

Business-oriented Magento Maintenance Service

59% Average conversions increase by using the recommended Magento solution. 50+ Magento experts our technical experts can analyze a product or service, detect it or improve it to increase revenue. Since our founding as eCommerce experts, we have gained valuable insight into the market and tested numerous tools and approaches. When a store's capacity increases Maybe that is what makes our customers refer us so often? Our goal is to increase Magento site support to give you the best possible service.

Support for all enterprise and community versions of Magento 

WEDOWEBAPPS has been renowned for their knowledge of Magento for nearly 10 years. During the first of Magento's versions, we quickly developed the core competencies and therefore worked with both Community and Enterprise versions of Magento 2 and Magento 1. As a result, we support Magento 2, the end of its life that could potentially affect your Magento eCommerce stores as well as the numerous advantages that Magento 2 has to offer. WEDOWEBAPPS Magento Support is quick and simple! Read also: Magento Website Maintenance Checklist

Magento Maintenance Team – Benefits of Hiring Us

We offer several different benefits.
  • Forget about downtime and critical technical problems

Ignore downtime and other technical support issues Maintaining a website online 24/7 all year round may sound impossible but it can cause problems. The Magento Services Team of WEDOWEBAPPS proved that. Firefights cause loss to your revenue and you need to act now and get the best possible Magento solutions.
  • Efficient & responsive Magento support and maintenance

Get a fast Magento customer support line 24/7.
  • How To Hire Our Magento Maintenance Experts

Here are the best support options for Magneto.

How does your Magento support agency handle the process?

Supports for 60 hours, 150 hours, and 90 hours depending on the size of the website. Our team of certified developers can resolve the tasks based on your priorities and resolve technical problems that hinder your website growth. The package also includes the need for a dedicated person to receive the reporting and adjust the process in an effective way.

Pick your Magento support package

Based on the data we provide a timeline to restore your shop. Afterward, choose the best e-commerce support package for the online store.

Is the project manager on the dedicated Magento support team?

We provide Project Managed Services for free. We believe transparent communication is an important element for efficient collaboration.

What does Magento support and maintenance service by WEDOWEBAPPS include?

There are many different kinds of customization options from crucial updates or installation to profound analysis performance optimization of code performance.

Write us your requirements

Contact WEDOWEBAPPS for assistance in Magento support at for details. Then, you can use the contact form found on this page.

Magento 2 e-commerce websites we're currently supporting

Our Magento developer teams have built nearly 700 eCommerce projects over the ten-year period. Many clients stay with us for Magento Website development Maintenance even after they have their website ready. See case studies.

We already have a software development team. Can we hire your experts to do additional work?

Yeah, definitely. We work closely with developers to meet our client's needs and have clear workflows that maximize the effort we make together.

Our Magento support packages encompass the following services:

Magento support ticket bugs fix problems and troubleshooting. No store has an immune response against problems that slow or disrupt its operations or can occur completely out of sight. Having the right software in hand is a necessity for reducing a developer's time for a problem. Our Magento support and maintenance team is available for assistance and will react immediately to issues or bug fixes. Our team is equally interested in the analysis to prevent recurring problems. See More Updates for Magento / Adaptations. Magento and its modules and extensions require periodic revision and updates.

Our clients say about our work

When we encounter problems, Elogic Commerce will immediately respond and will resolve your issue as soon as possible. Robin Hansson, CEO, of Dampfi, says they only accept jobs they believe they can do. Our general knowledge of Magento and our Magento experience makes us different. Elysée Thomas Technical Leader, EMAIL ECARE TECHNICAL DIRECTOR.

Sign NDA and onboard team

To protect the privacy of your site, we have negotiated an NDA with you to avoid disclosure of information. Our onboarding staff is trained on the business goals.

What is the difference between Magento Consulting Services and Magento Support Services?

Magento consulting and Magento support services differ in the sense that the certified Magento consultants are looking to understand your requirements and create plans for a fully functional site. The Magento support team is focused on maximizing website functionality to improve customer service.

What if we need more hours than are included in the package?

We offer flexibility when we add more support hours. Our experts are going to analyze the work scope and give you the quotation. If you exceed that specified number of ongoing support hours, we can increase our scope and pay you according to how much support time you accumulate.

What software do you use for task management?

For most tasks managed in Jira/Trello, we use whatever tracking system you like.

Is it feasible to carry forward any unused hours into the upcoming month?

Thankfully, that was impossible. Any unpaid period expires within 30 days of completion of the specified payment cycle.

What Are The Benefits of Magento Support Services?

Magento supports customers in the following ways:
  • Get A Secure Magento Store

Your E-commerce business will involve many transactions. The customer trusts you so they purchase from your products. Offer the customer a secured Magento site with support services.
  • Do I Need to Sign Extensive Contracts?

No there should not be any agreement between you. Tell us about your maintenance process and support needs for Magento 2 projects.

Frequently Asked Questions

What is the pricing for Magento Support and Maintenance Services?

Our one-time Magento support service is extended to support services. The costs for Magento Support and maintenance services depend upon the size of the Magento technical support project. Before we begin work, the tech support department will look at your website for potential time and cost estimates.

Will My Magento Site Slow Down During Maintenance?

You can run Magento websites without any problems during the maintenance period. We fixed everything on the development server before going into staging. We will review the changes the next time they are sent. Once your green light is on the way we've got 5 to 15 minutes left to change the rules. At the time your website is deployed, your users will only see maintenance messages for a short period of time.

Does Maintenance Hour Carry Forward To Next Month?

No, our package is fixed. The package is valid for renewal after the expiration of your Magento account.

Support and Maintainance for All Magento Stores

We have been working on Magento since 2000. Since then, we have created, designed, and supported many Magento commerce stores in the USA. We deal with Magento stores in all types of formats. We understand the need for a large Adobe Commerce store. Our business Magento clients get high-quality products and services that were previously unavailable to others in the industry. Our company has also hired Adobe Commerce Cloud Support Experts.

Written by Alice

Alice is a Digital Marketer at WEDOWEBAPPS LLC. She has rich experience in SEM, SEO, social media, and other Digital Media verticals She also has been a consultant for a variety of industries, enterprises & startups. She enjoys reading & writing about digital marketing.